Billing & invoices

Payment methods, invoices and subscriptions for your workspace.

What billing covers

Fatturazione in Tuurbo AI is managed at the workspace level, not per individual site. That means one plan, one payment method and one set of invoices cover every website inside the workspace, unless a specific add-on is billed separately.

What you are billed for:

Your plan, the monthly or annual AI credit allocation shared across all sites in the workspace.
Add-ons, such as extra performance capacity or the managed setup service, billed separately from the base plan.
Top-ups, extra AI credits purchased on top of the plan during a billing period.

All amounts are shown VAT excluded. VAT is applied according to the billing country and VAT number saved on the workspace.

Where to find it

Open Impostazioni (Settings) from the side menu.
Go to the workspace-level sections: Fatturazione (billing details), Fatture (invoice list) and Metodi di pagamento (payment methods). A summary of active subscriptions is also available here.
From the same area, buttons open the secure payment portal where card details, billing address and VAT number are managed.

Step-by-step: setting up billing

Open Impostazioni and go to the billing section for your workspace.
Enter company name, address, country and VAT number.
Add a payment method.
Confirm the plan cycle you want, monthly or annual.
Save. The credit allocation tied to the plan becomes available right away.

Managing your subscription

Each site also shows its own subscription status inside Impostazioni → Abbonamento, with a colored badge:

Status	Meaning
Attivo	The subscription is active and paying normally.
In prova	The site is inside its trial period.
Annullato	The subscription has been cancelled.
Scaduto	A payment attempt failed and the subscription needs attention.

The Gestisci button opens the secure payment portal in a new tab, where you can update the payment method, switch between monthly and annual billing, or manage cancellation.

Invoices

Every invoice is available as a downloadable file in the Fatture section, using the company and VAT details on file at the time it was issued.

Update your company details before the renewal date. Once an invoice has been issued it cannot be edited.

Trials

If a site is in its trial period, a "Termina trial" button is available from the credits banner on the Dashboard. Ending the trial early moves the site to its paid plan immediately; a confirmation window asks you to confirm before this happens.

Failed payments

If a charge fails, Tuurbo AI retries automatically and notifies the workspace owner. While a subscription is in the failed-payment state, generations and automations may pause rather than run only partially; nothing is deleted. Updating the payment method restores full access.

Extra credits and add-ons

Beyond the plan allocation, you can buy extra AI credits at any time from the credit purchase window, reachable from the credits banner on the Dashboard or from the billing section. A slider lets you pick the quantity, with an estimate of how many product descriptions or meta tags that translates to. Confirming opens a secure checkout page.

Da confermare: the exact behaviour for the highest tiers (whether they lead to a direct checkout page or to a sales contact form) is not fully defined yet.

Custom quotes

For larger volumes, or when adding services like the managed setup, billing can move to a custom quote arranged with the sales team, including tailored invoicing where needed.

Tips

Keep your company details and VAT number up to date well before renewal dates.
Review the Fatture section periodically if you need documents for accounting.
If several people manage payments, make sure the right team member has the Owner or Admin role, since billing actions are typically restricted to those roles.

Common problems

A payment failed and I don't know why. Check the payment method saved in the billing section, it may have expired or been declined by the bank. Update it and the subscription resumes automatically.

I can't find an invoice. Invoices only appear once issued at renewal; a brand-new workspace will not have one yet. Check the Fatture list, or use the payment portal for older documents.

I upgraded but don't see the new credits. Refresh the Dashboard; if the credits banner still shows the old amount after a few minutes, contact support with your workspace name.