Contact us

Support channels available to you.

Email

Write to info@tuurbo.ai for anything: setup help, technical issues, billing questions, or a custom quote.

What to include

The more detail you give us, the faster we can answer:

Workspace and site name.
The exact page or area where the problem appears.
What you expected to happen and what happened instead.
Date and time, including your timezone, when it happened.
A screenshot or a short screen recording.
Steps you already tried from Troubleshooting.

Sales and custom plans

For volumes above the standard tiers, tailored contracts, or add-ons such as extra performance capacity or the managed setup service, use the contact-sales option on the pricing page. You will receive a single quote covering the plan and any add-ons.

Managed setup customers

If you use the managed setup service, you have a dedicated point of contact in addition to scheduled reports and alignment calls, rather than a general support queue.

Response times

Support is handled during European business hours. Billing and account issues are prioritized, followed by blocking technical issues.

Tips

Send one email per issue rather than bundling several unrelated questions, it keeps the resolution faster.
If your issue involves a connected platform (a store, a CMS, Google), mention which one so the team can check the right logs.
Keep an eye on your inbox for a confirmation, replies sometimes land in spam folders.

Common problems

I haven't received a reply. Check your spam folder for a message from info@tuurbo.ai. If nothing arrives within a business day, send a follow-up referencing your original message.

I need to reach someone urgently about a billing issue. Mention "billing" clearly in your subject line and include your workspace name, these are prioritized.

I'm not sure whether to use support or sales. If your question is about how something works or an error you are seeing, use info@tuurbo.ai. If it is about pricing, volume or a custom contract, use the sales contact on the pricing page.