FAQ

Getting started

Do I need technical skills to use Tuurbo AI? No. Connecting a store or CMS uses guided steps, and installing the Tuurbo script is either automatic or a short copy-paste action. A technical resource helps for custom setups such as an unusual site structure or advanced accessibility fixes on a theme.

How long before I see results? Content and technical changes are visible right after they are applied. Metrics from Google Search Console and Analytics usually move within a few weeks; sessions coming from AI answer engines tend to change more gradually.

Where do I start after creating a workspace? Add your first site through the setup wizard, connect Google Search Console and Analytics from Knowledge, then open the Dashboard to see your first metrics.

Credits and billing

What is a credit used for? One AI credit corresponds to one AI Consultant chat message, one product attribute filled automatically, or a share of a generated product description or image. See Credit cost per action for the full table.

Do unused credits roll over to the next period? No, credits reset with each renewal.

Are prices shown with or without VAT? Without. VAT is applied based on the billing country and VAT number saved on the workspace.

Can I buy extra credits without changing my plan? Yes, from the credit purchase window reachable from the Dashboard credits banner or from the billing section.

What happens if my payment fails? Tuurbo AI retries and notifies the workspace owner. Generations and automations may pause until the payment method is updated; nothing gets deleted.

Using the platform

Will AI overwrite content I already wrote? Only the fields and pages you choose to include in an automation or a generation job are touched. Review is possible before publishing in most flows.

Can I approve automations before they run? Yes. The AI Consultant proposes automations rather than executing changes directly on connected platforms; approval happens explicitly.

Can I manage several websites from one workspace? Yes. A workspace can hold multiple sites, and its AI credits are shared across all of them.

What is the difference between Rapido and Approfondito in chat? Rapido answers faster using fewer sources, while Approfondito takes more steps to produce a deeper, more researched answer.

Is there a limit on chat attachments? Images, PDFs and CSV files can be attached to a chat message. The exact maximum number of attachments is da confermare.

Data and connectors

Where does the AI get information about my brand? From what you add in Knowledge, plus data from your connected sources such as your store or Google Search Console.

What happens if I disconnect a connector? Features relying on that connector stop updating; existing data and history remain, but new syncs and automations tied to it pause until it is reconnected.

Can I connect more than one store or CMS to the same site? Each site is designed around one primary catalogue or CMS connection; contact support if your setup needs more than one.

Still stuck?

See Troubleshooting or Contact us.

Related pages

• How AI credits work
• Credit cost per action
• Troubleshooting
• Contact us
• Glossary