How AI credits work

Understand what AI credits are, how Tuurbo AI checks your balance, and when credits are actually deducted.

What are AI credits

AI credits are the unit Tuurbo AI uses to measure how much artificial intelligence work you use each month: generating product descriptions, creating images, filling in product attributes, or chatting with the AI Consultant. Every action that involves the AI engine consumes a certain number of credits from your monthly balance.

Your credit balance is always shown in the Dashboard, inside the credits banner, together with a progress bar and a breakdown of Total, Used and Remaining credits.

What you can do

Check your remaining credits at any time from the Dashboard.
See a warning before an action if your balance is not enough to complete it.
Buy extra credits if you run out before the end of your billing cycle.
Understand why an AI action was blocked or allowed even when the system could not confirm your balance.

How the credit balance is checked

Every time you open the Dashboard, the credits banner reads your current balance and shows it with a progress bar.
If your plan includes unlimited credits, the banner shows an infinity icon instead of a number.
Before running an AI action (for example, generating a product description), Tuurbo AI performs a quick check to confirm you have enough credits.
If the check cannot reach the balance service for a moment, Tuurbo AI lets the action proceed anyway, so you are never blocked by a temporary technical hiccup. The actual credit count is still verified afterwards.
Once the AI action completes, the credits actually used are subtracted from your balance.

Possible outcomes of the balance check

Result	What it means	What you see
Sufficient credits	Your balance covers the cost of the action	The action runs normally
Insufficient credits	Your balance is lower than the cost of the action	A message tells you that you do not have enough credits, with an option to buy more
No active subscription	The credits feature is not unlocked for this website	A message explains that this feature is not part of your current plan
Temporary connection issue	Tuurbo AI could not confirm the balance in time	The action is allowed to proceed, to avoid interrupting your work

Step-by-step: checking and topping up your credits

Open your website and go to the Dashboard.
Look at the credits banner near the top of the page.
Hover over the progress bar to see the exact numbers: Total, Used, Remaining.
If you are running low, click Aggiorna ("Upgrade") to open the credit purchase window.
Choose how many extra credits you want and confirm the purchase.

Note: some accounts used for platform review purposes (Shopify tester accounts) run on a special unlimited plan and never consume credits. If you are on a normal account, credit consumption always applies.

Tips

Keep an eye on your balance before starting a bulk operation (for example, generating descriptions for many products at once), since large batches can use up your credits quickly.
If you are close to your limit, consider buying an add-on pack instead of waiting for insufficient-credit errors mid-task.
The credits banner is the single source of truth for your balance: always check it there rather than guessing from previous usage.

Common problems

My balance does not seem to update immediately after an action: there can be a short delay between when an action finishes and when the displayed balance refreshes. Reload the page if needed.
I got an error saying credits are insufficient, but I think I have some left: the cost may be higher than expected for that specific action (see Credit cost per action). Check the exact cost before retrying.
The credits banner does not appear at all: this can mean the credits feature is not part of your current plan, or your account type does not use the credits system.